STORE REGULATIONS
17. In the case of a refund for a transaction made by the customer using a payment card, the Seller will process the refund to the bank account associated with the payment card used by the Buyer.
Order fulfillment
1. During the ordering process, the Buyer receives information about the estimated delivery time. For custom-made furniture orders (placed via email or phone), upon payment of the deposit, the Buyer confirms the delivery date, and Wood-i reserves the time slot.
2. The Buyer can change the delivery date for custom-made furniture free of charge if they notify the Seller at least one month in advance. If the Buyer changes the delivery date after this period, a fee of €250 will apply. This fee will be added to the final price of the custom-made furniture.
3. Shipments are sent via shipping/courier companies. Shipping costs are determined individually or are visible once the product is added to the cart.
4. Shipments are handled by courier companies. The shipping cost does not include the service of carrying the product into the Buyer’s premises. This service is available for an additional fee if it can be activated. The service includes a single delivery at ground level between 7 AM and 9 PM on weekdays.
5. The cost of international door-to-door delivery is determined individually with the Buyer, depending on the delivery destination.
6. Before placing an order, the Buyer is obliged to verify and confirm the full ability to receive the ordered products. By ordering furniture from www.wood-i.eu, the Buyer guarantees that the furniture can be safely transported through the apartment/house/room doors, staircases, and that no other issues will arise that would make delivery more complicated or impossible.
7. The Buyer must inform Wood-i in writing or by email of any difficulties at the delivery location, including stairs, ramps, elevators, narrow staircases, or doors, before delivery.
8. Wood-i reserves the right to charge additional costs for access difficulties that were not reported in writing.
9. The Buyer will be notified of the shipment by email. When choosing a courier delivery, the Buyer will receive the tracking number or courier’s phone number by email. The shipment can be tracked using the address sent via email or phone by the Seller.
10. If the goods are to be shipped by the Store to a consumer Buyer, the risk of accidental loss or damage of the goods passes to the Buyer upon delivery. Delivery is considered to have occurred when the Store hands the goods over to the carrier, provided that the Store did not influence the choice of the carrier by the Buyer.
11. Along with the Product, an invoice with 23% VAT will be sent to the private individual or company confirming the purchase. The Buyer is required to provide all necessary information for the correct issuance of the invoice:
a) Full name/company name,
b) Residential/business address,
c) VAT number (for companies), PESEL number (for individuals),
d) Order number,
e) Correspondence address.
12. If the Buyer chooses payment by bank transfer or credit card, the order processing time is counted from the day the Seller's bank account or settlement account is credited.
Consumer right of withdrawal (furniture in stock, not made to order)
1. Sales contracts concluded over the Internet are considered distance contracts under the Act of May 30, 2014, on Consumer Rights. Therefore, a consumer Buyer has the right to withdraw from the sales contract, in accordance with the provisions of the aforementioned Act, within 14 days from the date of delivery of the goods without providing any reason.
2. The instruction on the right to withdraw from the contract, which includes information on how and when to exercise the right to withdraw from the contract and the costs of returning the goods, which are borne by the Consumer, is attached as Appendix 1 to these Regulations.
3. The statement of withdrawal from the contract may be combined with the physical return of the goods. The consumer may use the withdrawal form, a sample of which is provided in Appendix 2. In the case of withdrawal from the contract, the cost of returning the goods is borne by the Buyer. Upon withdrawal from the contract, the Seller is obliged to refund the Buyer the amount equal to the purchase price of the returned goods and the cost of delivery, with the stipulation that if the consumer chose a delivery method other than the cheapest standard delivery offered by the entrepreneur (Seller), the entrepreneur is not obliged to reimburse the consumer for the additional costs incurred.
4. In the event of withdrawal from the contract, the Seller will make the refund using the same payment method used by the consumer, unless the consumer explicitly agrees to a different method of refund, provided it does not involve any costs for the consumer.
The right to withdraw from the contract, as referred to in paragraph 13, does not apply to the Buyer in cases specified in Article 38 of the Act of May 30, 2014, on Consumer Rights, and particularly in the following cases:
1. Contracts for the provision of services, if the Seller has fully performed the service with the explicit consent of the Buyer, who was informed before the commencement of the service that the right to withdraw from the contract would be lost once the service was fulfilled by the Seller.
2. Contracts where the subject of the performance is a non-prefabricated item made according to the Buyer’s specifications (e.g., purchasing a product with characteristics specified by the Buyer in their order) or designed to meet the Buyer’s individualized needs.
3. The Seller reserves that in the case of custom-made furniture, the right to withdraw from the contract does not apply.
General information on filing complaints about goods sold
1. Regardless of the statutory right to withdraw from the contract, the Seller is responsible to the Buyer, who is a consumer, for any physical or legal defects of the goods (warranty).
2. Goods sold through the service should be brand new unless otherwise specified in the offer.
3. Minor differences in the dimensions of furniture are permissible. Delivered furniture may differ by +/- 1% from the catalog dimensions.
4. If the purchased ready-made furniture turns out to be defective and a warranty has been provided, the Consumer has the right to use the warranty services directly with the service centers specified by the Warrantor or to carry out the warranty claim procedure through the Seller.
5. The Consumer has the right to request a price reduction or withdrawal from the contract unless the store promptly and without undue inconvenience to the Buyer replaces the defective product with a non-defective one or repairs the defect. This limitation does not apply if the product has already been replaced or repaired, or if the store has not replaced the product with a non-defective one or repaired the defect. Warranty claims are reviewed within 14 days from the date of receipt. If the Seller does not respond to the Buyer’s demands within 14 days, it is deemed that the demands have been accepted.
6. The Buyer cannot withdraw from the contract if the defect is insignificant. Defects do not include protections against warping of tabletops, the use of technical solutions in furniture to ensure and extend its lifespan, or color differences between the sample and the furniture.
7. Color discolorations, knots, cracks, and defects present in the product are intentional by Wood-i, indicating the natural origin of the wood and are not subject to complaint.
8. The Buyer will be notified of the resolution of the complaint through the same method used for the complaint, unless the Buyer specifies another form of contact. The resolution of the complaint will also be sent electronically to the email address provided by the Buyer.
9. Wood-i is not responsible for damage caused by improper use or storage of the Product by the Buyer or third parties, including, in particular, faulty assembly or improper use of the product.
10. The Seller provides the Buyer with a quality guarantee for custom-made furniture, based on the provisions of Article 3531 of the Civil Code and Articles 577 – 581 of the Civil Code, applied accordingly, under the conditions specified in Appendix 3 to the agreement.
2. Furniture and interior products should be used in dry, enclosed rooms protected from harmful weather conditions and direct sunlight. The normal climatic conditions for using furniture are: – Relative humidity of 50-65% – Temperature of 15-20°C.
3. The surface on which the Buyer uses the furniture must be dry, durable, free of grease, and hard. Furniture should be placed on a flat, even surface to avoid deformation resulting from the furniture adapting to uneven ground.
4. Furniture should not be placed less than 1 meter from active radiators.
5. Lacquered surfaces of furniture should be protected from scratches and dents.
6. Avoid prolonged contact of lacquered surfaces with high temperatures and solvents. These factors can also damage the lacquer coating, resulting in discoloration and dullness.
7. Wooden elements should not be cleaned with aggressive cleaning agents.
8. Wooden furniture should be cleaned only with warm water without detergents.
9. Furniture is protected during transport with appropriate materials, which should be removed once the furniture is placed in the room. The furniture should not be kept in its packaging for several weeks or months.
Seller's Rights
1. Wood-i may suspend, either for a fixed or an indefinite period, the ability to place new orders if the user’s actions violate the Terms and Conditions, negatively impact the reputation of the store https://wood-i.eu/, or otherwise harm it. Wood-i may also do so if it deems that the user’s account requires additional data verification. The user will be notified of this by electronic means (email or notification in the User Account panel).
2. Wood-i may refuse to re-register a user if it has previously exercised the rights specified in section 1.
3. Wood-i does not rule out the possibility of temporarily suspending the provision of access to the service due to reasons beyond its control. Additionally, it reserves the right to temporarily suspend the provision of the aforementioned service for system repairs or maintenance, or due to necessary system upgrades or expansions, with the necessity being determined solely by Wood-i.
4. Wood-i may cancel an order if, due to a mistake/error, an incorrect price, delivery time, or if Wood-i is unable to fulfill the order due to technical reasons.
5. In the event of an order cancellation by Wood-i, the funds paid by the Buyer will be refunded within 7 days from the date of the order.
Termination of the contract and deletion of the User Account
1. A user with an account on the service can delete it at any time by completing the available form on the website, which includes a declaration of termination of the electronic services agreement, and then confirming the entered data – the username (login) and password. As a result, the electronic services agreement will be terminated with immediate effect, and the User Account will be deleted.
2. If the User exercises the right specified in section 1, the Administrator will confirm the deletion of the account electronically (via email).
3. The Administrator is entitled to further retain the User’s personal data to the extent necessary if there are justified reasons for doing so, particularly for the protection of interests, rights, and freedoms, as well as for potential determination and pursuit of claims and protection against potential claims by the User or third parties. For important reasons and if the User does not use the Account for a period of 3 years, the Administrator is entitled to delete the User’s Account. The Administrator will notify the User of the intention to delete the Account electronically (via email), giving the User an appropriate period to raise any objections. This notification also constitutes termination of the electronic services agreement. Failure to respond to the notification within 7 days will be considered as a lack of objection, which will result in the termination of the electronic services agreement (by the Administrator) and the deletion of the User’s Account.
Entry into force, changes to the Regulations
The Terms and Conditions are available at https://www.wood-i.eu/en_US/i/STORE-REGULATIONS/26 , with the option to download and store them in PDF format.
The Terms and Conditions come into effect upon publication on the website https://www.wood-i.eu/en_US/i/STORE-REGULATIONS/26 .
Wood-i reserves the right to change the content of these Terms and Conditions at any time and without providing a reason, with users being notified of such changes. Users have the right to object to the changes to the Terms and Conditions, which will result in the termination of the electronic services agreement and the deletion of the User Account. Any changes to the Terms and Conditions do not affect orders placed before such changes were made.
https://wood-i.eu/ reserves the right to terminate the agreement with the User without providing a reason. The User has the right to terminate the electronic services agreement at any time, including without providing a reason, in the manner specified in the Terms and Conditions.
If https://wood-i.eu/ issues a statement terminating the electronic services agreement, or if the User does so, or in the cases described in section 3, this will result in the immediate termination of the agreement and entitle https://wood-i.eu/ to promptly delete the User's Account and Profile. Deletion of the Account results in the User losing access to order history, discounts, and promotions from the Account. The User can access order history during the period the Administrator is entitled to retain such data by contacting Wood-i directly.
https://wood-i.eu/ declares that it reserves the right to make changes to the functionality of the Service, including introducing new functionalities.
Any disputes arising from these Terms and Conditions, where the other party is not a Consumer, will be resolved by a common court competent for the Seller's seat.
If any provision of the Agreement is found to be invalid, the remaining provisions shall remain in force and binding.
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